Refund policy

Return & Refund Policy

All Sales Are Final

Due to the nature of our products, all An Angels Journey purchases are final sale. We do not accept returns or exchanges for change of mind, items ordered by mistake, or products that are no longer wanted.

Damaged, Defective, or Incorrect Items

We want your An Angels Journey order to arrive ready for your family to enjoy. If your order arrives damaged, defective, or you receive an incorrect item, please contact us as soon as possible after delivery with your order number and photos of the item and packaging.

Once reviewed, we will work with you to provide an appropriate replacement or resolution.

Replacement Pieces

If a character, book, or other piece from your An Angels Journey set becomes lost or needs to be replaced after use, select replacement pieces are available for purchase separately through our website.

Order Cancellations

Because orders may begin processing shortly after they are placed, we cannot guarantee that an order can be changed or canceled after purchase. If you notice an issue with your order, please contact us as soon as possible.

Questions

If you have questions about your order or this policy, please contact us through our Contact Us page.